ez777 Privacy Policy
Your personal information is completely safe with us. This policy describes in detail how ez777 collects, uses, and protects your information.
This Privacy Policy ("Policy") describes how the ez777 platform ("we", "our", "ez777") collects, processes, stores, and protects the personal information of its users ("you", "user"). By using our services, you are considered to have given your consent to the terms of this Policy. Please read this Policy carefully and contact us if you have any questions.
1. Information Collection — What We Collect
We collect various types of information during registration and use of ez777 services. This information is used to provide you with the best possible service and to ensure the security of our platform.
1.1 Information You Provide Directly
When you register or use our services, the following information may be collected from you:
- Full name and date of birth
- Email address
- Mobile number
- Residential address
- National ID card or passport details (for identity verification)
- Payment information (bKash, Nagad, Rocket, Upay, bank account)
- Transaction history
1.2 Automatically Collected Information
When you visit our website, certain information is collected automatically:
- IP address and device type
- Browser and operating system information
- Site usage data (pages visited, time spent)
- Cookies and similar tracking technologies
- Login time and location-related information
Important: ez777 never collects excessive or unnecessary information. Every piece of information collected has a specific purpose and is not used beyond the limits described in this Policy.
2. Use and Purpose of Information
Your information is used for the following purposes. ez777 always manages this information responsibly in accordance with your privacy policy.
| Purpose | Description |
|---|---|
| Account Management | Information is used for registration, identity verification, and account security. |
| Payment Processing | Payment information is used to complete deposit and withdrawal transactions. |
| Customer Service | Information is used to resolve any issues, including 24/7 live chat support in Bengali. |
| Security Assurance | Information is analyzed to prevent fraud, money laundering, and unauthorized access. |
| Bonus and Promotional Services | Usage patterns are analyzed to provide personalized offers and bonuses. |
| Legal Compliance | Necessary information is retained to comply with applicable laws and regulations. |
| Platform Development | User experience is analyzed to improve service quality and add new features. |
3. Cookies and Tracking Technologies
Cookies and similar technologies are used on the ez777 website. Cookies are small text files stored in your browser that help us provide you with better service.
3.1 Types of Cookies
- Essential Cookies: Required for the core functionality of the website. Without these, the site does not work properly.
- Functional Cookies: Used to remember your preferences and settings, such as language selection.
- Analytics Cookies: Used to analyze website traffic and usage patterns.
- Security Cookies: Used for account protection and fraud prevention.
3.2 Cookie Control
You can disable cookies by changing your browser settings. However, please note that disabling essential cookies may affect certain website functions and you may not be able to enjoy all of our services properly.
4. Information Sharing with Third Parties
ez777 does not sell your personal information or provide it to any third party for commercial purposes. However, information may be shared in the following limited circumstances:
4.1 Service Providers
Limited information may be shared with trusted third-party service providers for payment processing (including bKash, Nagad, Rocket, Upay), technical support, and customer service. All such organizations operate under strict confidentiality agreements.
4.2 Legal Obligations
Under applicable laws of Bangladesh, providing information may be a legal obligation in response to a court order, government directive, or a lawful request from a law enforcement agency.
4.3 With Your Consent
Except in the cases mentioned above, your information is not shared with any third party without your explicit written consent.
ez777 never sells your information to any advertiser or marketing agency.
5. Security of Your Information
SSL Encryption
All data transfers on our site are protected by 256-bit SSL encryption, keeping your information out of reach of third parties.
Secure Servers
Your information is stored in high-security data centers with 24/7 security monitoring.
Access Control
Only authorized personnel can access your information, and only when necessary.
Regular Security Audits
Our systems undergo regular security assessments to identify and address any vulnerabilities in a timely manner.
Payment Security
All payment methods including bKash, Nagad, Rocket, and Upay follow their own security protocols, and we do not store any card or banking passwords.
Security Breach Notification
If a data breach occurs that may affect your information, we will notify you as quickly as possible.
6. Data Retention Period
ez777 retains your information only for as long as necessary. The retention period depends on the type and purpose of the information:
- Account Information: For as long as the account is active and for a defined period after closure as required by legal obligations.
- Transaction Information: For the period required by the directives of financial regulatory authorities.
- Communication Information: For a limited time after a matter is resolved.
- Log Information: For a limited period for system security and error analysis.
Once the defined retention period has passed, information is securely deleted or permanently anonymized.
7. Your Privacy Rights
As a user of the ez777 platform, you have the following rights. We are always committed to upholding these rights:
7.1 Right of Access
You may request to see what information we hold about you. We will provide this information to you within a reasonable time.
7.2 Right to Rectification
If there is any error in your information, you may request a correction. Our customer service team will fix it promptly.
7.3 Right to Erasure
In certain circumstances you may request deletion of your information. However, some information may need to be retained for a defined period due to legal obligations.
7.4 Right to Object to Processing
You have the right to object to certain uses, such as marketing communications. Upon request, we will stop marketing communications immediately.
7.5 Data Portability
You may request to receive your information in a structured and readable format.
To exercise any of your rights, contact us via 24/7 live chat or email. We will process your request within a maximum of 30 business days.
8. Privacy of Minors
ez777 is a 21+ platform. We do not knowingly collect any information from persons under the age of 21. Age verification measures are in place during the registration process.
If a parent or legal guardian believes their child has mistakenly provided information, please contact us immediately. We will promptly delete that information and close the account.
To learn more about responsible gaming, visit our Responsible Gaming page.
9. Changes to This Policy
ez777 may update this Privacy Policy from time to time. When changes are made:
- The "Last Updated" date at the top of the page will change.
- For significant changes, a notification will be sent by email.
- If you continue using the service after changes are made, you will be considered to have consented to the updated policy.
We encourage you to read this Policy regularly so that you are always informed about how your information is being managed.
10. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy, please contact us. Our dedicated privacy team is ready to answer all your questions.
Please also read our Terms and Conditions and Responsible Gaming policy.